Privacy Policy

This Privacy Policy explains how TowFinder, LLC. ("TowFinder," "we," "our," or "us") collects, uses, discloses, and protects information when you access or use our website, mobile application, software platform, contact forms, support channels, and related services.

Information We Collect

We may collect information you provide directly, including name, company name, email address, phone number, account information, support request details, demo request details, and any information you choose to submit.

When the TowFinder platform is used for towing operations, we may process operational data such as tow requests, vehicle information, dispatch activity, provider and driver coordination, job status updates, timestamps, notes, communications, account activity, device information, approximate location information where enabled, and usage information necessary to provide the service.

How We Use Information

We use information to provide, operate, maintain, secure, and improve TowFinder; create and manage accounts; respond to support requests; process demo inquiries; coordinate towing workflows; communicate with users; troubleshoot issues; prevent abuse; comply with legal obligations; and enforce applicable agreements.

Mobile App Data

The TowFinder mobile app may collect or process information needed to support account access, dispatch workflows, driver or provider coordination, notifications, and service functionality. Device permissions, such as notifications or location access, may be requested only where needed for app functionality and may be controlled through device settings.

Sharing Information

We do not sell personal information. We may share information with service providers that support hosting, form processing, analytics, communications, security, customer support, and software operations. We may also share information when required by law, to protect rights and safety, or as part of a business transfer.

Data Retention

We retain information as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, improve our platform, and enforce agreements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet or mobile service can be guaranteed to be completely secure.

Children's Privacy

TowFinder is intended for business and operational use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your Choices

You may contact us to request access, correction, or deletion of certain information, subject to legal, operational, and security requirements. You may also adjust app permissions through your device settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

For privacy questions, app support, or data requests, please contact us through https://towfinder.net/contact.