Terms of Service

These Terms of Service ("Terms") govern your access to and use of the TowFinder website, mobile application, software platform, support channels, and related services provided by TowFinder, LLC. ("TowFinder," "we," "our," or "us"). By accessing or using TowFinder, you agree to these Terms.

1. Use of the Services

TowFinder provides software tools intended to support towing operations, including dispatch coordination, provider management, driver communication, tow request tracking, workflow visibility, and related business functions. You may use the services only in compliance with these Terms and applicable laws.

2. Accounts and Access

You are responsible for maintaining the confidentiality of account credentials and for activity occurring under your account. You agree to provide accurate information and notify us of unauthorized access or suspected security issues.

3. Authorized Business Use

TowFinder is intended for legitimate business and operational use. You agree not to use the services for fraudulent, unlawful, abusive, or unauthorized purposes, or in any way that interferes with the operation or security of the platform.

4. User Content and Operational Data

You may submit information such as tow request details, job updates, provider information, driver information, notes, messages, and support requests. You are responsible for the accuracy and legality of information you submit. You grant TowFinder the right to process this information as needed to provide, secure, support, and improve the services.

5. Mobile App Use

If you use the TowFinder mobile app, you are responsible for maintaining compatible devices, network access, and appropriate device permissions. Certain features may require notifications, location access, or other permissions to function properly.

6. Third-Party Services

TowFinder may rely on third-party service providers for hosting, communications, analytics, form processing, maps, notifications, infrastructure, and other operational needs. We are not responsible for third-party services outside our control.

7. Fees and Subscriptions

Some TowFinder services may be provided under a separate agreement, subscription, order form, or invoice. Payment terms, pricing, and cancellation terms may be governed by those separate agreements where applicable.

8. Intellectual Property

TowFinder, including our software, website, app, logos, designs, content, workflows, and technology, is owned by TowFinder or its licensors and is protected by intellectual property laws. You may not copy, modify, reverse engineer, resell, or create derivative works based on the services except as expressly permitted in writing.

9. Privacy

Your use of TowFinder is also governed by our Privacy Policy, available at https://towfinder.net/privacy.

10. Service Availability

We strive to provide reliable services, but we do not guarantee uninterrupted, error-free, or always-available access. We may modify, suspend, or discontinue features as needed for maintenance, security, legal, or business reasons.

11. Disclaimers

The services are provided "as is" and "as available" to the fullest extent permitted by law. TowFinder does not warrant that the services will meet every business requirement, be uninterrupted, or be free from errors.

12. Limitation of Liability

To the maximum extent permitted by law, TowFinder will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising from or related to use of the services.

13. Indemnification

You agree to defend, indemnify, and hold harmless TowFinder, its owners, employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from your use of the services, your submitted information, your violation of these Terms, or your violation of applicable law.

14. Suspension and Termination

We may suspend or terminate access to the services if we believe you have violated these Terms, created risk for TowFinder or others, failed to pay applicable fees, or used the services in a harmful or unlawful manner.

15. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the services after updates means you accept the revised Terms.

16. Contact

Questions about these Terms may be submitted through https://towfinder.net/contact.